Shipping policy

Order Processing

Orders are accepted and processed on business days (Monday to Friday). Each order is typically processed within 3 business days after payment confirmation.

Shipping Methods & Costs

Shipping options and their respective costs are chosen by the customer during checkout. We primarily ship via Slovak Post as a registered letter, which requires a signature upon delivery. For selected countries, we may use DPD, if this option is available and selected at checkout.

Tracking Your Order

Tracking numbers will be provided once the parcel is shipped. You can track your shipment via:

If a parcel is not delivered and remains at the post office, it is the customer’s responsibility to pick it up in time. In case the parcel is returned due to non-collection, we may charge a reshipping fee to send it again.

 

Estimated Delivery Times (from dispatch)

  • Austria, Czech Republic, Hungary, Poland: 1–3 business days
  • Other EU countries & UK: 3–5 business days
  • Rest of the world: 7–15 business days
  • Australia, Canada, some Asian countries: delivery may take over 20 business days, and postal tracking may be unavailable in certain cases

We do our best to ensure timely delivery, but delays caused by customs or local postal services are beyond our control.